1. Introduction
Central Health Solutions Limited (“CHS”, “we”, “us” or “our”) is committed to protecting your privacy and ensuring that your personal information is handled securely, fairly and transparently.
This Privacy Policy explains how we collect, use, store and protect your personal information when you:
- Visit our website
- Contact us
- Use one of our healthcare services
- Submit a referral
- Apply for employment
- Work with us as a commissioner, healthcare partner or supplier
We process personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable data protection legislation.
2. Who We Are
Central Health Solutions Limited
Company Registration Number: 10853992
Registered Office:
Unit 2, Four Ashes Enterprise Centre, Latherford Close, Four Ashes, Wolverhampton, WV10 7BY
ICO Registration Number: ZA265033
Data Protection Officer: Thomas Dalton
Email: privacy@centralhealth.co.uk
3. Information We Collect
Depending on how you interact with us, we may collect:
Personal Information
- Name
- Address
- Email address
- Telephone number
- Date of birth
- NHS Number (where applicable)
- GP details
- Emergency contact details
Healthcare Information
Where necessary to deliver healthcare services, we may process Special Category Data including:
- Medical history
- Health conditions
- Smoking status
- Weight and BMI
- Lifestyle information
- Medication information
- Clinical assessments
- Referral information
- Outcomes relating to healthcare programmes
We only collect healthcare information where it is necessary to provide safe, effective healthcare services or where required by law.
Website Information
When you visit our website we may automatically collect:
- IP address
- Browser type
- Device information
- Pages visited
- Cookies
- Website usage statistics
4. How We Use Your Information
We use your personal information to:
- Deliver healthcare services
- Process referrals
- Assess eligibility for commissioned services
- Contact you regarding appointments
- Respond to enquiries
- Manage healthcare programmes
- Improve our services
- Monitor service quality
- Produce anonymous statistical reporting
- Meet our legal and regulatory obligations
- Prevent fraud and protect public funds
Where appropriate, anonymised information may be used to report outcomes to NHS commissioners and Local Authorities.
5. Our Legal Basis For Processing
We process personal data under one or more lawful bases including:
- Your consent
- Performance of a contract
- Compliance with legal obligations
- Performance of a task carried out in the public interest
- Legitimate interests
Where Special Category health information is processed, we do so under Article 9 of the UK GDPR, including where processing is necessary for the provision of health or social care, public health or healthcare management.
6. Who We Share Your Information With
Your information will only be shared where necessary.
This may include:
- NHS organisations
- Integrated Care Boards (ICBs)
- GP Practices
- Community Pharmacies
- Local Authorities
- Healthcare professionals involved in your care
- Clinical systems providers
- IT support providers
- Regulatory authorities
- Law enforcement where legally required
We never sell your personal information.
All organisations receiving your information must comply with UK data protection legislation.
7. Keeping Your Information Secure
We take information security seriously.
Appropriate technical and organisational measures are in place to protect your information including:
- Secure cloud systems
- Encrypted communications
- Role-based staff access
- Cyber Essentials controls
- Secure backups
- Staff confidentiality agreements
- Information Governance training
Although we take every reasonable precaution, no internet transmission can ever be guaranteed to be completely secure.
8. How Long We Keep Your Information
We only retain information for as long as necessary.
Retention periods are determined by:
- NHS Records Management Code of Practice
- Legal obligations
- Contractual requirements
- Regulatory guidance
When information is no longer required it is securely deleted or anonymised.
9. Your Rights
Under UK GDPR you have the right to:
- Request access to your information
- Request correction of inaccurate information
- Request deletion where appropriate
- Restrict processing
- Object to processing
- Request data portability
- Withdraw consent where consent is the legal basis
- Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise your rights please contact:
privacy@centralhealth.co.uk
10. Cookies
Our website uses cookies to:
- Improve website performance
- Remember preferences
- Analyse website traffic
- Improve user experience
You can control cookies through your browser settings.
Further information can be found in our Cookie Policy.
11. Third-Party Websites
Our website may contain links to external websites including NHS services, Local Authority websites and partner organisations.
We are not responsible for the privacy practices of third-party websites and encourage you to read their privacy policies before providing personal information.
12. Children’s Information
Some commissioned healthcare services may involve young people.
Where personal information relating to children is processed, we do so in accordance with UK data protection legislation and NHS guidance, ensuring appropriate parental responsibility or legal authority where required.
13. International Transfers
We do not routinely transfer personal information outside the United Kingdom.
Where this becomes necessary, we will ensure appropriate safeguards are in place in accordance with UK GDPR.
14. Changes To This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legislation, guidance or our services.
The latest version will always be published on this website together with the date of the latest revision.
15. Contact Us
If you have any questions regarding this Privacy Policy or wish to exercise your rights, please contact:
Central Health Solutions Limited
Unit 2, Four Ashes Enterprise Centre, Latherford Close, Four Ashes, Wolverhampton, WV10 7BY
Email: privacy@centralhealth.co.uk
16. Complaints
If you are unhappy with how we have handled your personal information, please contact us first so we can investigate your concerns.
You also have the right to complain to the Information Commissioner’s Office (ICO).
Information Commissioner’s Office
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Website: https://ico.org.uk
Telephone: 0303 123 1113
hiring advice FAQ’s
Commissioners choose us because we combine community pharmacy expertise, experienced clinical leadership, flexible service delivery and measurable outcomes. Our collaborative approach enables us to integrate seamlessly with existing healthcare systems while delivering high-quality services that make a lasting difference.
Yes. Through our mobile health and wellbeing vehicle and community-based delivery model, we bring healthcare directly into neighbourhoods, workplaces and locations where access to traditional healthcare services may be limited, helping reduce health inequalities and improve engagement.
Our services include vaccination programmes, health checks, medicines optimisation, public health campaigns, workplace wellbeing, mobile community healthcare, education, training and community engagement initiatives. We also develop bespoke programmes designed around local healthcare priorities.
All of our services are designed and delivered by experienced healthcare professionals using evidence-based approaches. We work closely with NHS organisations, Integrated Care Boards, Local Authorities and community pharmacy partners to ensure every programme aligns with local priorities, governance requirements and national healthcare objectives.
Yes. Every community is different, which is why we design services around local demographics, health inequalities, existing pathways and commissioning objectives. Whether supporting prevention programmes, vaccination campaigns or targeted health initiatives, we tailor delivery to achieve the greatest local impact.
Every programme is supported by clear performance indicators and outcome reporting. We provide commissioners with meaningful data, activity reports and measurable outcomes to demonstrate impact, support evaluation and inform future commissioning decisions.
